A happy customer is a repeat customer. As a small business with growth ambitions, we recognize that focusing on customer satisfaction is essential to our continued success.

We are committed to ensuring our customers are 100% satisfied not only with their purchases but also with the processes we use and the interactions we have with them.

If a customer is ever dissatisfied, we encourage them to contact us as soon as possible so we can work together to resolve the issue.

There are occasions beyond our control, such as returns of certain products that are legally non-returnable. In such cases, we will communicate clearly and handle the matter with care.

We are dedicated to resolving any issue to the best possible outcome for our customers, within reasonable limits.

Lady Maven is committed to the protection of individuals' private information including any piece or combination of data that can be used to identify a specific person. e.g. Name, Address, Birthdate.

We do not share your information with any entity outside of Lady Maven except as explicitly required in order to provide the service or fulfill an order you have placed.  Even in doing so, we share only the minimal amount of data required.  E.g. Name, Address and Phone. 

Data housed within Lady Maven and/or its vendors are secured by multiple access restrictions including role restrictions as to who may see or edit your information. 

Please see our privacy policies for more information.  They are available at:

Privacy policy – Lady Maven - Maison du Maven

Terms of service – Lady Maven - Maison du Maven

Shopify Privacy Policy

Lady Maven offers a variety of discounts.  These may be a % or an amount or a free item or free shipping, etc.   Example types of discounts may include:

• % or amount on your first order
• % or amount if your order is within a specified price range
• free shipping
• % of shipping charges
• % or amount for your birthday, if you have provided your birthdate
• for enrolling to receive news and offers
• if you are a VIP customer
• as a thank you
• for customer retention for a mistake on our part
• for specific promotions 
• for rewarding specific customer behaviours such as # of orders or orders over a certain price point over a given period of time
• for membership with us over a given length

We may add or change discount codes or values at our discrection, but you will always be told if a discount code is eligible at the time of checkout by applying the discount code.  If accepted, the discount will be shown in the totals column for the order.

Some discounts are automatically applied at checkout in that as you go through the pages on the site, you may see or do something that triggers a discount, in which, the discount to be given will be shown and it will indicate that it is an "Automatic" discount.   

This means that when you are on the checkout page you need not take any additional action in order for it to be applied to your order.

Somer discounts require manual entry in which case you will be required to enter the specific discount value on the checkout page in the Discount box and click the "Apply" button.   Then the discount amount will be shown as part of the checkout totals.

Based on the criteria for events or customer behaviour, Lady Maven will have either sent you a discount code via an email to an email address that you have provided OR you will be shown on the Maison du Maven site that a discount is eligibile, if the discount is to be "automatic" or "manual", what the discount code is, and what benefit it offers to you the user.

In most cases, unfortunately, no, Lady Maven cannot apply a discount to an order after it has completed the checkout process.

The Policy for Discount Codes can be found at:

https://maisondumaven.com/blogs/news/discount-code-policy

Lady Maven believes that life should be fun and actively supports ways to encourage people to have fun; be that in their sex lives, intimate relationships or otherwise. 

Maison du Maven is also a small busines so honestly, we want to grow.   

Giveaways is one way to engage repeat and potential customers.  We believe that if we can make visiting and shopping on the Maison du Maven website that people will be more likely to shop with us as we present a better value for the products purchased.

Each order placed on the Maison du Maven website enters you automatically into the giveaway.  Each product has a specific number of entries associated with it.  Based on the product{s} that you purchase you receive that number of entries into a specific giveaway.   

Example:  buy Gun Oil lube and it may have 2 entries while buying a pack of Trojan condoms may only give you 1 entry.  

For each product, the number of entries the member earns by purchasing that product is clearly shown at the bottom of the description on the product detail page.   

It will list the name of the giveaway and the number of entries you receive when purchasing that product.   

Each giveaway has a beginning and end period.  The name of the giveways and the dates for which they are valid are shown in the answer to the FAQ question of:  What Are The Giveaway Dates.  Please refer to that question to determne the appropriate dates and status of the giveaway. 

Please see the table below for inforamtion and the details of each giveaway.

The winner of the giveaway will be notified via email with congruations as well as information on how they will receive the prize. 

The rules for each giveaway are provided in the blog post that announces the giveaway.  Please refer to the blog pages and consult the one for the giveaway in which you are interested. 

However, the general rules are as follows:

• A purchase on the Maison du Maven - Lady Maven website is required to be eligible. 
• Each purchase will have a certain number of entries which is shown on the product detail page for each product.
• Certain products may not be eligible and if so, 0 entries will be shown on that product's detailed information page.
• Entries into a giveaway are only valid for purchases made during the giveaway period.
• The prize for a giveaway may not be exchanged for another prize unless authorized by written agreement by officers of Lady Maven.
• The winner of a giveaway will have 30 calendar days from the date of notification of their win to claim their prize.
• If a winner has not claimed the prize within the prize acceptance period, their win will be nullified and a new winner will be randomly drawn from the pool of eligible winners.  This is a chain and will continue until someone has accepted the prize within the prize acceptance period.
• Employees and Officers of Lady Maven, it's associated subsidaries and vendors are not eligible to win a giveaway.  At the end of the giveaway the winner's eligibility will be determined and if they are ineligible, their win will be nuliffied and a new winner will be randomly drawn from the pool of eligible winners. 
• Any taxes that may be applicable to the prize are the sole responsibility of the winner.  
• If the prize is lost, stolen or destroyed or found to be defective during the fulfilment process to the winner, the winner has 14 calendar days to notify Lady Maven via the Contact Us form.  At that time, Lady Maven will either replace the prize or compensate the winner with a prize of equal or greater value.  Should the winner not notify Lady Maven within the fullilment period, the winner's entries will be nullified.  Lady Maven, at its sole discretion may then either award the prize to a newly drawn random winner from the pool of eligible winners or invalidate that giveway and not award a prize for that giveaway.
• The identify of a winner of any giveaway will not be made public except as permitted by the winner via a written agreement with Lady Maven.  However, Lady Maven in its sole descretion may publish winners' initials on a public dashboard reflecting the current status of people participating or that did participate in a prior giveaway. 
• Lady Maven, may at its sole discretion cancel a giveaway at any time [I.e. end the giveaway before the published end date], however, should Lady Maven do so, it will award the prize in accordance with the giveaway rules and update the end date of the giveaway on the appropriate blog post of FAQ Giveaway table.  

Imporant links are shown below.  This is not mean to be an all inclusive list.  We encourage you to use the links posted throughout the site to assist with any use of the website. 

Yes, Lady Maven and Maison du Maven offer opportunities for individuals to participate in an affiliate marketing program.

Interested individuals should contact us via the Contact Us form. 

Lady Maven is committed to the protection of minors and individuals under the legal age from exposure to pornography.  Hence, the Lady Maven website does NOT contain any videos or pornographically explicit material.  I.e. videos showing real or AI generated sexual content.

Our products are intended to enhance individuals' happiness with their sexual life or intimancy in their relationships. 

We do acknowledge that some materials on the site may be seen as offensive to certain individuals.  To anyone that finds the material offensive, we ask that you leave the site and/or block the site in your browser or systems that are accessing the web. 

At the moment we have not implemented any systematic means to restrict anyone from browsing or purchasing from the Maison du Maven website as there is not a method proven to be truly effective.   For example, if we ask for a user to enter their birthdate, we have no way to validate if they are being truthful or not.  

Where reasonable we will indicate that the site may contain material that some people may find objectionable. i.e. post a NSFW label, an 18+ icon, etc. 

No, Lady Maven does not use pornographic or explicit images in its advertising or videos when posting content to publically available/non-Adult Oriented sites or platforms.  E.g. we may post an ad or video promoting the site or a particular product or giveaway on Instagram, but it will not contain pornographic material.

On Adult oriented sites, such as porn websites, platforms or through agreements with affiliates, we may promote or advertise products intended for individuals of legal age.  E.g. we have an affliate agreement with an OnlyFans performer to market on their site.  What we provide or allow that performer to use about our site would be intended for their adult subscribers.  

Lady Maven does not have physical "stores" so POS devices are not supported.  Instead, we have partnered with various payment poviders and gateways to enable several methods of payment.  I.e. credit card companies, PayPal, Shopify, etc. 

At the time of checkout you will be presented with the options available for that purchase and you may choose whichever you like.   In the footer on our website, we list many of the methods we accept, but please be aware that these may change over time and/or specific orders may restrict which payment methods are available. 

Yes, the Maison du Maven website does NOT store your payment details such as card number, BIN or MCC.  You will need to enter payment information each time you plance and order and/or select from options that you may have stored in your own broswer, widget or tool. 

Lady Maven recognizes that sometimes things need to be returned for a variety of reasons.  We try to accomodate return requests where possible.  However, we are constrained by law as to what we may accept as returns.  Please see our return policy at: 

Refund policy – Lady Maven - Maison du Maven

Please do not hesitate to contact us via the Comment Form and we will work with you on your specific needs.  Sometimes we are able to accomodate your requests and regrettably sometimes things are out of our control. 

Please see the shipping policy at:  Shipping policy – Lady Maven - Maison du Maven

Lady Maven will send an email to you at the email address you provided as your order moves through the fulfillment process. 

I.e. you will get an email upon submitting an order, when the order has been shipped and, if possible, when the order has been delivered.

Additionally, we will inform you if an item is out of stock, backordered or is no longer available. 

If possible, we will provide revised shipping and tracking information.  As we do not ship from our own facilities, we are dependent on the information provided by our suppliers, however, we are more than happy to follow up on your behalf if you do not recieve or have the information you need.

Please contact us via the Comment Form with any questions or concerns regarding the shipping or status of your order. 

Yes, Lady Maven recognizes that many of the products that we provide are of a very personal and intimate nature.  We partner with our suppliers to ship in packages which do NOT show or provide any information as to the content of the package.

Shipping rates will vary depending on the weight of the product/s in an order and to the address to which they are to be delivered. 

Shipping options and rates are available for selection as part of the checkout process.

Note that note all rates or shipping methods are available for all products or destinations.   Note that products being shipped to the non-contiguous US have different rates.  E.g. shipping to Alaska, Hawaii, Guam, Puerto Rico, etc... 

What is available will be shown at checkout time. 

If you require a faster delivery, please contact us PRIOR to placing your order and we will work with you to try and expedite delivery. Please note that this is a case by case basis and sometimes we may be able to accommodate your request and sometimes it will be out of our control.  We will, however, be happy to try and assist. 

Lady Maven is delighted to have visitors and members on our website.  To enhance the experience, we may have incorporated hidden offers, rewards, or other items which, when found, will be unexpected and hopefully offer the user a more entertaining visit to the Maison du Maven website.

Examples of such fun things might be:

hidden images, easter eggs, riddles, popups based on user behaviour or other marketing strategies

IMPT:  Note that availability of prizes or gifts to be given to the user is conditional upon the supply available.  The website will provide appropriate messaging if a prize or gift is no longer available. 

In the event that an easter prize or other such gift is no longer available for whatever reason, the product /prize/gift may show a message such, as "Sold Out".  Unfortunately, that prize is no longer available. 

Prizes are always of limited quantities and they are available on a first come first served basis.  We indicate to the user in the "you have won a prize" process that the winning of a prize is subject to supplies or quantities avaiable and while they last.

Lady Maven is under no obligation to award the prize if such a condition occurs.  The user may contact Lady Maven via the Contact Form and notify us that this has occurred.  Please note that at our sole discretion we may, although there is no obligation or commitment by Lady Maven to do so, substitute a prize of similar value or award credit or provide future discount.  

On the detail information page for each product, we have included any size information that is available to us as provided by our suppliers.   In some cases this will be just written text such as:  Small is size 6 - 8,  Length = X,  Width = Y and so forth.  

In other cases we may provide a sizing table at the bottom of the detailed product information.  

We advise you to review whatever sizing information is available PRIOR to making a purchase for which size is a critical consideration.  Unfortunately, we are bound by laws which do not allow for returns for certain items.  Please take special caution when ordering products which are not returnable.  

This website complies with industry-standard protections and policies, including those established by Shopify. We maintain comprehensive privacy and data protection policies, available on this site. For more information, please see the Important Links and FAQ sections.

Additionally, we offer secure checkout processes and accept payment methods certified by leading payment providers and trusted partners.

 and trusted partners.

We post a Secure Checkout icon on the Cart page. 

There are several factors contributing to our trustworthiness score not reaching 100%. The primary reasons are as follows:

Key Factors

• Limited track record: We are a young website without an established history of performance.
• Low traffic volume: As a new site, we do not yet have a large volume of traffic, which is a key input for many industry trust assessments.
• Limited order/shipping history: Our current order volume and shipping records are not yet sufficient to establish a longstanding reputation as a trusted sales partner.
• Pending industry certifications: Some accreditations require extensive time, effort, and expense. For example, the BBB accreditation process is in consideration but has not been completed yet.
• Money-back guarantee: We have not yet implemented a money-back guarantee. This remains a long-term objective for our growing business and will be introduced as we expand our sales volume.
• Third-party reviews: We do not yet support an independent third-party review process. While we operate an internal review system, external evaluators expect impartiality. Establishing a third-party review mechanism is a goal we are actively pursuing as we work through the required steps.

Important Considerations

• Internal review transparency: An internal review system allows the site owner to select, and potentially edit or remove, customer reviews. We recognize this may be less transparent than a third-party, independent review process.
• Future improvements: We are committed to increasing transparency and trust over time by pursuing independent reviews, expanding our traffic and order history, and securing relevant certifications.

Overall Webshop Assessment